A New York State Certified Woman-Owned Business Enterprise
BEAHIVE Training in Downtown Albany!
MicroKnowledge, Inc.
21 British American Blvd.
Latham, NY 12110
Phone: 518.786.1181
Fax: 518.786.6221
Outlook 2010 Basic
Description:
This course is designed to help individuals new to Outlook learn the necessary skills to create and manage email, organize contacts, input tasks, schedule appointments in the calendar, and create and respond to meeting requests.
This course is appropriate for new users of Outlook, or for those familiar with email basics who want to learn about the additional features Outlook offers.
Includes:
Microsoft Office Specialist (MOS) approved courseware
Downloadable CertBlaster© MOS Exam Preparation software
Access to participant data files
Follow-up support by email or phone for an unlimited period
Lesson 1: Getting started
- The program window
- Outlook Today
- Getting help
Lesson 2: E-mail
- Reading messages
- Creating an sending messages
- Working with messages
- Handling Attachments
Lesson 3: E-mail management
- Setting message options
- Managing junk e-mail
- Using Search folders
- Printing messages and attachments
Lesson 4: Contacts
- Working with contacts
- Using contact groups
- Using the People Pane
Lesson 5: Tasks
- Working with tasks
- Managing tasks
Lesson 6: Appointments and events
- Creating and sending appointments
- Modifying appointments
- Working with events
- Using Calendar views
Lesson 7: Meeting requests and responses
- Scheduling meetings
- Managing meetings
