PROFESSIONAL DEVELOPMENT TRAINING
[Professional Development Training]

Corporate and NYS discounts do not apply for this course.

This 4-hour session is designed to help you improve your interactions with other people in your workplace. It provides participants with the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages.

Lesson 1: Creating Positive Relationships

• 10 ways to build positive relationships
• Communicating uplifting messages

Lesson 2: Self Awareness

• Communication basics
• Self-confidence assessment

Lesson 3:Barriers to Communication

• Background
• Attitudes
• Culture
• Non-verbal messages

Lesson 4: Asking Questions

• Closed questions and Open questions
• Probing questions

Lesson 5: Listening Skills

• Active Listening
• Reading cues
• Tips for listening

Lesson 6: Assertiveness

• Saying no
• Thirty ways to persuade