Starts | Register |
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Dec 21, 2023 9:00AM | |
Mar 7, 2024 9:00AM | |
Jun 4, 2024 9:00AM |
Certified Agile Service Manager (DevOps Institute)
2 Days | Price: $1,590
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT™s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM)® certification. This course may earn a Credly Badge.Learning Objectives
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:- What does it mean to be agile?
- The Agile Manifesto, its core values, and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Learn about SCRUM from a product and process perspective
- Agile thinking and values into service management
- Scrum roles, artifacts, and events as it applies to both products and processes
- The two aspects of Agile Service Management:
- Agile Process Improvement ensuring processes are lean and deliver just enough control
- Agile Process Design applying Agile practices to process design projects
Course Details
Course Outline
1 - Why Agile?
- The IT challenge today
2 - What does it mean to "be agile"?
- Why is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to "be agile"?
- Exercise: Reviewing Agile values
3 - Agile practices
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- Exercise: Leveraging multiple frameworks
4 - What is Agile Service Management (Agile SM)?
- Definition and value
- Two aspects of Agile SM:
- Agile Process Design
- Agile Process Improvement
5 - Process design basics
- The elements of a process
- The 10 steps of process design
6 - An Agile approach to process design
- Characteristics of an Agile Process
- How much is "just enough"?
- Minimum Viable Product
7 - Scrum Basics
- Scrum pillars, values, and components
- Important terms
8 - Scrum Roles
- Product owner
- Scrum Master
- Team
9 - Scrum artifacts
- Product Backlog
- Creating user stories
- Increment
- Product backlog refinement
- Sprint Backlog
- Burndown chart
10 - Agile Service Management artifacts
- Process Backlog
- User stories and ITSM processes
- Process increment
- Sprint Backlog (Agile SM context)
- Burndown chart (Agile SM context)
- Exercise: Writing a meaningful user story
11 - Scrum Events
- Timeboxes
- Release planning meeting
- Sprint planning meeting
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Definition of Done
12 - Agile Service Management Events
- Process planning meeting
- Sprint planning meeting
- Strategic and process activity sprints
- The Definition of Done for process sprints
- Daily Scrum (Agile SM context)
- Sprint Retrospective (Agile SM context)
13 - Agile Process Improvement
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Exercise: Assessing process agility
14 - Agile Service Management technologies
15 - Aligning Agile SM and Agile software development
16 - Getting started with Agile Service Management
Actual course outline may vary depending on offering center. Contact your sales representative for more information.